Refund policy

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  • Store: Smart choice
  • Email: Smartchoicesimple@gmail.com
  • Phone: +971 56 368 8209
  • Country: Pakistan
  • Business address: Not added

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Below is ready-to-paste wording designed for a Pakistan-based store. It isn’t legal advice, and mandatory rights under applicable Pakistani consumer law still apply.

Return and refund policy

We offer returns within 3 calendar days after delivery.

To qualify for a return, the item must be unused, unworn, unwashed, and returned in its original condition and packaging, with all tags and accessories included. You must also provide your order number and proof of purchase.

To request a return, email Smartchoicesimple@gmail.com or contact +971 56 368 8209 within three days of delivery. Items returned without approval may not be accepted.

Customers are responsible for return shipping costs unless the item received was defective, damaged, incorrect, or materially different from its description. Original shipping charges are non-refundable unless the problem was our fault.

Please inspect your order immediately after delivery. If it is damaged, defective, or incorrect, contact us within three days and include clear photos or videos of the item and packaging.

For hygiene and safety reasons, opened personal-care products, intimate goods, perishable goods, customized products, gift cards, and clearance or final-sale items cannot be returned unless defective or required by law.

After we receive and inspect an approved return, we will notify you whether the refund is accepted. Approved refunds are issued to the original payment method where possible. For cash-on-delivery orders, we may request bank or mobile-wallet details. Processing times can vary by payment provider.

We do not offer direct exchanges. To obtain another item, return the eligible item and place a new order.

Nothing in this policy limits rights that cannot legally be excluded under applicable Pakistani consumer-protection law.